■Our hotel will handle personal information entrusted to us by our customers in accordance with the law.

Customers' personal information (such as name, address, telephone number, e-mail address, place of employment, nationality and passport number for foreign customers, requests for food and other services, etc.) will be used for the following purposes.

• （A）Provision of accommodation, meals, and other services
• （B）To contact you to confirm your reservation, etc.
• （C）To improve the quality of our facility
• （D）Information on your next stay plan etc.
• （E）Scope of legal restrictions

Please note that information regarding（D）will only be provided to customers who have agreed to the above.

■The museum will not provide your personal information to third parties except in the following cases.

• （A）When requested by customers to make reservations for other tourist attractions.
• （B）If you need to report to the travel agency you used.
• （C）When an emergency requires treatment for sudden illness or injury, and it is difficult to obtain the customer's consent.
• （D）When part of our operations are outsourced to a partner company.
• （E）When requested by law.

■We will take necessary safety management measures for your personal information in accordance with the Personal Information Protection Act and related laws and regulations.

• （A）Personal information will be managed in accordance with appropriate storage and usage methods to prevent leakage.
• （B）Our employees will be required to achievement the relevant manuals and will be managed to handle the information responsibly.
• （C）We will conclude non-disclosure agreements with partner companies to whom we outsource operations and take necessary safety measures.

■Suspension of use and correction by customers.

• （A）If you request to view the registered details of your personal information, we will promptly provide it to you. If we are unable to provide you with any information, we will provide you with a full explanation as to why.
• （B）If we receive a request from a customer to stop the use of personal information, we will promptly respond to the request within the scope of laws and regulations upon completion of claims and obligations.

■Contact for Inquiries

Togura Kamiyamada Onsen Shunjuan Pure Japanese-style Sukiya style inn Kikusui
2-24-7 Kamiyamada Onsen, Chikuma City, Nagano, Japan 389-0821　TEL：+81-26-276-5858
Excluding New Year holidays 9:00am to 5:00pm
(There may be cases where the person in charge is not available. In that case, we will contact you.)